Last updated: 20 September 2026
These terms govern the distance selling of RIYA products to consumers resident in France, concluded by telephone following a call-back request made on this site. They can be consulted on this site at any time.
VITAWAVE LTD, a private limited company registered in England and Wales under number 15081763, International House, 101 King’s Cross Road, London WC1X 9LP — see the legal notice. Customer service in France: 09 73 05 35 69 (standard rate) and contact@riya.trade.
Prices are shown in euros, inclusive of all taxes and of delivery. One box covers thirty days, at one stick of each formula a day.
| Box | Contents | Price |
|---|---|---|
| Discovery — 1 month | 1 pack of Joint Support Complex (30 sticks), 1 pack of Enzyme Complex (30 sticks), 1 massage balm 100 ml | €220 |
| Programme — 2 months | 2 packs of Joint Support Complex (60 sticks), 2 packs of Enzyme Complex (60 sticks), 2 massage balms 100 ml | €370 |
| Full programme — 3 months | 3 packs of Joint Support Complex (90 sticks), 3 packs of Enzyme Complex (90 sticks), 3 massage balms 100 ml | €500 |
The products are not sold individually. The savings shown on the site compare the monthly cost of each box with that of the one-month box at €220 — our own price, not a previously charged reference price. No struck-through prices are displayed.
The prices that apply are those shown on this site and confirmed orally by the adviser during the call.
No order is placed through this site. The call-back form does not constitute an order.
The order is placed orally during the telephone call — whether you call us on 09 73 05 35 69 or we call you back at your request — after the adviser has told you exactly what the box contains, the total price, any charges and the delivery arrangements.
Payment is made in full on delivery, to the courier. No money is taken before the parcel is handed over. No bank details are requested on this site or over the phone.
The means of payment accepted at the door depend on the carrier; they are given to you by the adviser during the call.
Delivery is made within metropolitan France, Corsica included, by a partner carrier, within 24 to 48 hours — one to two working days — of the order. Delivery is free and is included in the prices shown in clause 3.
We do not deliver outside metropolitan France.
The parcel is handed over against payment. If you are out, the carrier leaves a card and a new slot is offered. If the parcel cannot be handed over after the carrier’s scheduled attempts, it is returned to us and the order is cancelled at no cost to you.
Under Article L. 216-2 of the French Consumer Code, if the goods are not delivered within the stated period you may terminate the contract by recorded-delivery letter or in writing on another durable medium, after having required us, by the same means, to deliver within a reasonable additional period. The contract is terminated when we receive that notice, unless we have delivered in the meantime (Art. L. 216-3). You may terminate immediately if we refuse to deliver or if the delivery date was an essential condition of the contract for you (Art. L. 216-4). Sums paid are then refunded within fourteen days of termination (Art. L. 216-5).
The risk of loss or damage to the parcel is ours until it is physically handed to you or to a third party you have designated (Art. L. 216-6).
Under Articles L. 221-18 et seq. of the French Consumer Code, you have fourteen days from receipt of the goods to withdraw, without having to give a reason and without penalty.
Opening the parcel costs you nothing. You may examine the products as you would in a shop. Only the following cannot be taken back, for reasons of health protection and hygiene (Art. L. 221-28, 5°): stick sachets whose individual seal has been opened and the balm tube whose seal under the cap has been pierced. Neither the shipping carton, nor the outer pack of thirty sticks, nor the balm carton is a seal within the meaning of that provision: opening them costs you nothing, and a started pack is refunded for the sticks that are still sealed.
To exercise this right, inform us of your decision by an unambiguous statement: email to contact@riya.trade, a call to 09 73 05 35 69, or the model form set out in the annex below. We acknowledge receipt without delay and give you the return address; please do not send anything back before you have it. If that address is not given to you within forty-eight hours, the fourteen-day period for returning the goods only starts when you receive it.
The products must be returned to us no later than fourteen days after you communicate your decision. Return postage is at our expense.
You are refunded no later than fourteen days from the day we recover the goods or from the day you supply evidence of having sent them back, whichever is the earlier. The refund covers all sums paid, including delivery, and is made using the same means of payment as the original transaction unless you expressly agree otherwise. Since payment was made to the courier, a refund by the same means is not physically possible: it is made by bank transfer to the account you give us, and by sending us your IBAN you give the express agreement required by Article L. 221-24 for the use of another means of payment. No charge is made to you for this.
Independently of any commercial guarantee, the seller remains liable under the statutory guarantee of conformity (Art. L. 217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Art. 1641 et seq. of the French Civil Code).
Under the guarantee of conformity, you have two years from delivery of the goods to bring a claim; you may choose between repair and replacement, though we may depart from your choice if it is impossible or entails disproportionate costs under Article L. 217-9; and you are not required to prove that the lack of conformity existed during the twenty-four months following delivery.
Under the guarantee against hidden defects, you may choose between rescinding the sale and a reduction in price, in accordance with Article 1644 of the Civil Code; the claim must be brought within two years of discovering the defect (Article 1648 of the Civil Code). These guarantees are exercised by writing to contact@riya.trade.
Please send any complaint to contact@riya.trade or by telephone on 09 73 05 35 69. We reply within fifteen days. This step does not condition your right to go to court and does not suspend any time limit.
Under Articles L. 612-1 et seq. of the French Consumer Code, every consumer is entitled to free recourse to a consumer ombudsman with a view to settling a dispute amicably, having first attempted a written complaint directly with us (Art. L. 612-2). The contact details of the ombudsman covering VITAWAVE LTD are provided on request at contact@riya.trade.
Failing an amicable settlement, the dispute may be brought before the competent courts. A consumer resident in France may choose a court with territorial jurisdiction under the Code of Civil Procedure, the court for the place where they lived when the contract was concluded, or the court for the place of actual delivery (Art. R. 631-3 of the Consumer Code). A consumer domiciled in France may in any event bring proceedings before the court of their own domicile, wherever the seller is established.
How we handle your data is set out in our privacy policy.
These terms are governed by French law. The mandatory provisions of French consumer law apply for the benefit of consumers resident in France notwithstanding any provision to the contrary.
This English version is provided for information only. The French version of these terms, available at riya.trade/cgv.html, is the sole contractual and legally binding text.
Complete and return this form only if you wish to withdraw from the contract.
To VITAWAVE LTD, International House, 101 King’s Cross Road, London WC1X 9LP, United Kingdom —
telephone 09 73 05 35 69 — contact@riya.trade:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the
following goods:
— Goods concerned: …………………………………………
— Ordered on: ………………… / Received on: …………………
— Name of consumer: …………………………………………
— Address of consumer: ……………………………………
— Signature of consumer (only if this form is notified on paper): …………………………………………
— Date: …………………
(*) Delete as appropriate.